MB-280: Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate

This course provides an in-depth exploration of configuring, customizing, and enhancing Dynamics 365 Sales to optimize your organization’s sales processes. Participants will learn to set up both standard and premium features, implement collaboration tools, and configure robust security models to safeguard data and manage user access. Practical exercises will cover customizations to forms, views, and dashboards to meet specific business needs. 

Additionally, the course covers extending Dynamics 365 Sales using Microsoft Power Platform, including Power Apps, Power Automate, and Power BI, and deploying the Dynamics 365 App for Outlook to integrate sales processes with email communication. Designed for customer experience analysts, sales operations professionals, and IT specialists, this course equips you with the skills to drive business success through effective use of Dynamics 365 Sales and Power Platform.